Level 1 Checklist

Below is a guide on how to troubleshoot and resolve basic, level-one printer issues. IPS global is requiring customers to perform these types of repairs before placing service calls.

Click here to download a print quality test page from IPS global.

1. Power on/off device

2. Check all cables/plugs

3. Clean scanning glass

4. Check/Clear all jams

5. Confirm all paper trays are set correctly for the paper size

6. Verify pull strips removed from toners

7. Replace toner cartridge/drum unit/imaging unit/photoconductor kit

8. 10.XX.YY error/memory supply error

Replace toner00-Black/01-Cyan/02-Magenta/03-Yellow

9. 49.XX errors

Clear print queue and resend job

10. None of the Above

Place service call

Request Service