Nationwide Service

While most companies are focused on sales of their products without the proper level of support, IPS Laser Express is focused on providing its clients with the highest level of professional service in the industry. There is no substitute for experience when it comes to providing great service and our facility has certified equipment technicians that have over 30 years of combined experience in the industry. Service is our number one priority!

Get over 99% uptime with your printer fleet

IPS Laser Express provides 99% uptime for over 10,000 supported printing and imaging devices across North America. IPS Laser Express technicians are dedicated to servicing printing and imaging devices and networks - it's all they do. Technician experience level, combined with IPS Laser Express' powerful knowledge base, enables corrective action in advance of problems occurring - keeping printers operating and end users productive.

Response Time

Depending on the level of printer service required, IPS Laser Express can provide the appropriate response time guarantees - within four hours if necessary.

IPS Consultants

There are numerous printing and imaging technologies that will significantly reduce printing costs, increase end-user productivity, and address requirements such as security and cost accountability. IPS Laser Express' experts can recommend what you need and walk you through the entire implementation process.

 

and

  • Buy toner from IPS Laser Express, get FREE printer service and repairs
  • 20-40% savings off of OEM pricing
  • Service includes parts (including maintenance kits and fusers), labor, and travel
  • FREE repairs up to and including replacement
  • FREE shipping
  • FREE loaner equipment
  • NO contracts

Some restrictions apply. Click here for full program details or contact an IPS Laser Express representative for more information.


  • Purchase your projector lamps from IPS Laser Express and get FREE projector service and repairs
  • Service includes parts and labor
  • FREE repairs up to and including replacement
  • FREE return shipping (customer responsible for initial shipping cost to IPS)
  • FREE loaner equipment
  • NO contracts

Restrictions may apply. For full program details, click here, or contact IPS Laser Express for more information.

Print Management

IPS Laser Express can help you control your print environment. This complementary service will help you get an accurate picture of how much money you spend on printing; how many printers, copiers and fax machines you have; whether they being used at or near capacity; and how often are they out of service. For complete program details, visit our print management page.

All of our service calls are a priority and we understand our customers needs to have their equipment up and running. Our normal response time is same day service on calls received by 12:00pm. 4 hour response time is an option available with full coverage and cost per page contracts.
Login to Your Online Account

Click here to login to your IPS Laser Express Online account.

Sign Up for an Online Account

Click here to create an Online Account.

Click here to request for a Corporate Account.

Forgot your Username and Password?

Click here retrieve account information.

Contact your IPS Sales Representative if you need any assistance.
610.323.2913 or 800.347.2913

Calling on the phone for service

When placing a service call, have the following ready:

  1. Equipment number or serial number (for help locating a serial number, click here)
  2. Your name and phone number
  3. Description of the problem you are experiencing


Printer ID Tracking / History

We track all of our customer's equipment by serial number and IPS Laser Express ID#. This allows us to provide a detailed history to our customers of the parts replaced, response time, technician, end user who placed the call, cost to repair and many other aspects of the equipment. This information is made available to our customers via our website and is easily exported to excel from the site. Tracking the equipment allows clients to budget their expenses as well as analyze older equipment for the purpose of upgrading.