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Place a Service Call
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We are currently changing our item numbers in the sales order area within the online accounts. We are adding the prefix "IPS" to the items and removing a letter or two from the old item number.
For example, old item number C4127X-R is now IPS4127X.
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Place a Service Call
When placing a service call, have the following ready:
1. Equipment number or serial number
2. Your name and phone number
3. Description of the problem you are experiencing
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Login to Your Online Account
Click here to login to your IPS Laser Express online account.
Create an Online Account
If you do not have an online account with IPS, contact your sales rep to receive your username and password. It's fast, easy and free!
Forgot your Username and Password?
Contact your IPS Sales Representative for assistance.
610.323.2913 or 800.347.2913
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Printer ID Tracking / History
We track all of our customer's equipment by serial number and IPS Laser Express ID#. This allows us to provide a detailed history to our customers of the parts replaced, response time, technician, end user who placed the call, cost to repair and many other aspects of the equipment. This information is made available to our customers via our website and is easily exported to excel from the site. Tracking the equipment allows clients to budget their expenses as well as analyze older equipment for the purpose of upgrading. |
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